How do I track my order?
After placing your order, you will receive an SMS or email confirmation. You can also track your order status by visiting
My Orders in your account. Our team processes orders within 24 hours.
How long does delivery take?
Standard delivery within Dhaka takes 1–2 business days. Outside Dhaka takes 3–5 business days. Express delivery (same-day or next-day) is available for select areas. Delivery times may vary during peak seasons.
What are the delivery charges?
Delivery charges depend on your location and order size. Standard delivery inside Dhaka starts from a small fee. Orders above a certain amount qualify for free delivery. You can see the exact charge at checkout before placing your order.
What payment methods are accepted?
We accept Cash on Delivery (COD), bKash, Nagad, and Rocket. Simply select your preferred payment method at checkout. For mobile banking payments, you'll receive our merchant number to send the payment.
Is it safe to pay online?
Yes, absolutely. All online transactions on SatheAchi are processed securely. We use industry-standard encryption to protect your payment information. You can also choose Cash on Delivery if you prefer to pay after receiving your items.
What is your return policy?
We offer a 7-day return policy for most products. Items must be unused, in original packaging, and with all tags attached. To initiate a return, contact our support team with your order number and reason for return. Refunds are processed within 3–5 business days.
What if I receive a damaged or wrong item?
We sincerely apologize for the inconvenience! Please contact us immediately with your order number and clear photos of the item. We will arrange a free replacement or full refund as quickly as possible.
How do I create an account?
Click "Sign Up" on the top right of any page. Enter your name, email address, and a secure password. You'll receive a verification email — click the link to activate your account. Creating an account lets you track orders, save wishlists, and checkout faster.
I forgot my password. How do I reset it?
Click
Forgot Password on the login page and enter your registered email address. You'll receive a password reset link in your inbox within a few minutes. Check your spam folder if you don't see it.
How do I apply a coupon code?
Add items to your cart and go to the
Cart page. You'll see a "Apply Promo Code" section — enter your coupon code and click Apply. If the code is valid and your order meets the minimum requirements, the discount will be applied immediately.
Why is my coupon code not working?
Coupon codes may not work if: the code has expired, the minimum order requirement has not been met, the usage limit has been reached, or the code was already used. Check the coupon's terms and conditions, or contact us for assistance.
Can I cancel or change my order?
Orders can be cancelled or modified within 1 hour of placement. After that, the order may have already been dispatched and changes may not be possible. Please contact our support team as soon as possible if you need to make changes.
